At Sayem Enterprise, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund: 

You may be eligible for a refund if you have received a damaged or defective product.

Refunds may also be issued for products that do not meet your expectations, subject to certain conditions outlined below.

2. Conditions for Refund:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

You must initiate the refund process within [number of days] days of receiving the product.

Proof of purchase, such as an order confirmation or receipt, may be required to process the refund.

3. Refund Process:

To request a refund, please contact our customer service team with details of the issue.

Our team will review your request and provide instructions on how to proceed with the return.

Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process.

Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items:

Certain items are not eligible for refund, including:

Digital products or services.

Items marked as final sale or clearance.

Products that have been customized or personalized.

5. Shipping Costs:

Shipping costs associated with returning the item are the responsibility of the customer, unless the return is due to our error or a defective product.

6. Refund Timeline:

Refunds may take 3 days to process, depending on your payment method and financial institution.